- We understand that circumstances can change, and sometimes our customers may need to cancel an order. Our cancellation policy is designed to be fair and reasonable for both our customers and our business.
- Customers can cancel an order at any time before it has been shipped. To cancel an order, customers can contact our customer service team via email or phone with their order number and request to cancel. Once we receive the cancellation request, we will confirm the cancellation and refund the full amount paid to the customer.
- If an order has already been shipped, customers may not be able to cancel the order. However, they can return the product(s) for a refund, subject to our return policy.
- Refunds for cancelled orders will be processed within seven business days of the cancellation request. The refund will be made to the original payment method used to purchase the product.
- We will keep our customers informed throughout the cancellation process, including confirming the cancellation request and the refund amount.
Changes to the Cancellation Policy:
- We reserve the right to update or modify our cancellation policy at any time. Any changes to the policy will be clearly communicated to our customers.